Airtouch® Refund Policy
Service Subscription
For Service Subscription, once subscribed, there will be no refund. However, you will be able to use the service for 30 days.
No Refund once subscribed
Service Use for 30 Days
Smart SIM
For Smart SIM, once it is activated, and subscribed, there will be no refund for the activation nor the data plan subscribed, or Smart Global Plan subscribed. However, you will be able to use the service for 30 days within the data allowance for the wireless data access but VoIP service will be available to use via Wi-Fi connection for 30 days from the date of subscription. Smart SIM may be returned if it is defective but we will only refund $5.00 for the Smart SIM. Freight must be prepaid to ship SIM back.
Service Use for 30 Days with Your Data Allowance
No Refund Once Subscribed and Activated
SIM May Be Returned if Defected with a $5 Refund
VoIP Service is Available to Use via Wi-Fi for 30 days
Hardware Purchases
For Hardware Purchases from the Product Store, if you are not fully satisfied with the product, within 14 days from the date of the invoice, we will accept a return of the good with a full refund. All the original parts, accessories, and documents have to be returned in the same original box to us for a full refund. Freight needs to be paid by you to return the good to our RMA facility.
14-day Money Back Guarantee
The Original Box and Its Contents Have to be Returned
Freight to be Paid by You
Other AirTouch Services
Multiuser voice and video conferencing with PSTN bridging
Bring friends, family, or business associates together for meetings, whether using the AirTouch app or regular or mobile phones.
Desktop apps for Windows and Mac
Now communicate with all your favorite AirTouch features on your big screen monitors and with a regular keyboard. See more users more easily in the video conference.
Multiuser voice and video conferencing with PSTN bridging
Bring friends, family, or business associates together for meetings, whether using the AirTouch app or regular or mobile phones.
AirTouch Presentation
A paid service that is an expansion of our multi-party video conference called AirTouch Presentation where 100 users can watch presentations from a user and multiple windows of screens can open up with a live video for a Q&A session.